Openly's core values define our culture. Within the Operations team, there are some additional attributes that shape how we work together to drive an amazing customer experience.
Every day, you'll work with other teams as well as your direct one. We support each other in everything we do and work together to achieve our goals.
The agent-customer experience is at the center of everything we do. Whether it's onboarding new agents, chatting with customers, or designing new processes, we focus on our intermediary and end customers.
We're a start up. That means we're always building new things and iterating on old ones. Identifying new opportunities and challenging ideas is core to who we are.
Operations at Openly consists of four separate teams who collaborate on a daily basis to drive the business forward.
Congratulations on your new role at Openly. Now, our focus is on arming you with the tools and resources you need to start strong.
You'll be welcomed by your hiring manager and Head of People Ops, then meet the rest of the Operations team and company. You'll also get in-depth training with Openly Leaders.
You'll shadow agent onboarding calls, meet daily with your manager, and learn about key Operations objectives for the year.
You'll get exposed to new projects and tasked with more responsibility on the team including identifying improvement opportunities.