Life in Operations
Openly's core values define our culture. Within the Operations team, there are some additional attributes that shape how we work together to drive an amazing customer experience.
Teamwork
Every day, you'll work with other teams as well as your direct one. We support each other in everything we do and work together to achieve our goals.
Agent and Customer Centricity
The agent-customer experience is at the center of everything we do. Whether it's onboarding new agents, chatting with customers, or designing new processes, we focus on our intermediary and end customers.
Continuous Improvement
We're a start up. That means we're always building new things and iterating on old ones. Identifying new opportunities and challenging ideas is core to who we are.
Operations Teams
Operations at Openly consists of four separate teams who collaborate on a daily basis to drive the business forward.
Business Development
- Engage agency partnerships
- Increase Openly's agency footprint
- Generate ideas for new sales and marketing campaigns
- Manage day-to-day interactions
Shared Services
- Partner with all functions across Openly to drive efficiency and loss performance improvements
- Execute payment operations as well as operational support
- Drive underwriting excellence
Operational Analytics
- Uncover key insights on business performance
- Drive actionable recommendations through the use of data and analytics
- Bring efficiency gains to the organization through leveraging advanced data tool such as Python
Customer Experience
- Drive positive agent and policyholder experiences
- Solve complex agent and customer inquiries
- Act as the voice of the customer in designing internal processes
- Identify and escalate improvement opportunities
Claims
- Ensure white glove service
- Provide transparency to agents and customers
- Minimize severity for customers and Openly
- Partner with vendors to manage specialized coverages
Welcome to the Team!
Congratulations on your new role at Openly. Now, our focus is on arming you with the tools and resources you need to start strong.
First Days
You'll be welcomed by your hiring manager and Head of People Ops, then meet the rest of the Operations team and company. You'll also get in-depth training with Openly Leaders.
First Weeks
You'll shadow agent onboarding calls, meet daily with your manager, and learn about key Operations objectives for the year.
First Months
You'll get exposed to new projects and tasked with more responsibility on the team including identifying improvement opportunities.